Self Storage FAQs

LD Storage  is committed to our customers and all of their needs. Our business is built on our core values of honesty, integrity, and respect. It is our unparalleled service to our customers that defines us.

To help you learn more about LD Storage and our services, here is a list of the most Frequently Asked Questions (FAQs) by customers looking for storage solutions.

What is drive-up access?

A drive-up unit is accessible through a roll-up, garage-style door, directly from a driveway. It is generally on the first floor of a facility and allows for easy storage of large and heavy items. You may park in front of the unit, eliminating the need to move heavy items through a hallway or up an elevator.

What is a roll-up door?

What is an outdoor unit?

Outdoor units typically resemble the environment of a garage, with the same ease of access that you would expect from a garage in your home. They are all on one level, with drive-up access.

Do you offer storage for cars, motorcycles, boats, trailers, rv’s, and construction equipment?

Yes, this location offers drive-up storage units that are great for storing cars and motorcycles. We offer both covered and uncovered storage. The ideal size unit for storing a car is 10’ x 20”. Motorcycles generally fit in a 5’ x 10’ or 5’ x 15’ space.

Where can I find a list of self storage unit sizes?

Check out our self storage storage guide for assistance.


Do I need a reservation?

Calling ahead never hurts, but reservations are not required. Reserving in advanced does ensure that your unit will be ready when you arrive with your belongings. You may also reserve a unit from this website.

Can I reserve a storage space in person, on the phone, or online?

Reservations can be made by phone, email, or directly on our website.

Do you provide locks?

No. Tenant will be responsible for attaining their own lock.


Do you keep a key to my unit?

We do not keep keys to any tenant units.

Can I be assured that my belongings will be safe?

There is not a storage company that can guarantee that your belongings will be completely safe. However, our facilities are equipped with security features that deter crime. We offer the following security measures to protect our buildings.

  • 24-hour video monitoring
  • Electronic keypad access to gated areas
  • Maintenance staff to keep the facility clean and appropriately maintained
What if I forget my access code?

Access codes are visible in your tenant account online. You can view your code after clicking “$ Pay My Bill” and logging in.

Are there specific times that I can access my storage unit?

Our property is accessible 365 days a year 24 hours a day.

Can I designate specific people, other than myself, to have access to my storage unit?

You can restrict access to yourself, or you may designate specific people to have access to your unit.


Do you rent space month-to-month or do I have to sign a long-term lease?

Our rental contracts are all month-to-month. No long-term lease is required.

Do you have automatic payment options?

Payment can be submitted manually every month by clicking “Pay My Bill” on our website. Automatic payments may be set up in your account payment options. Please contact us for assistance.

What happens if I’m late with my payment?

We bill on the 1st of each month. If your payment is late, we grant every customer a 10-day grace period. Late fees will be charged beginning on the 11th of each month. Access codes will be locked on the 3rd day of the month if payment has not been received yet. Once payment has been received, access will be granted again. Access will be restored once payment has been received. If payment is not received by the 20th of the month, an additional late fee is added to your account. Late fee amounts are specified in your rental agreement.

How does the move-out process work?

We ask that you give a 10 day notice prior to vacating your storage unit. The process is simple.

  • Empty your storage unit.
  • Take a photo of the unit once it has been emptied and broom swept clean.
  • Contact the office to inform us that you’ve emptied your unit and submit the photo of the clean and empty unit.
  • Your account will be immediately closed.
What if I fail to pay my rent/late fees?

If rent and associated fees are not paid, you are at risk, under Texas law, of the contents of your unit being sold at auction to pay unpaid rent, fees, and any costs of the sale incurred by the facility owner. If, after this procedure, any net proceeds of the auction remain, they are paid to you. We never want this to happen. We do have options.

  • Call our office and arrange for our “One Time Grace Period Program.” This program will allow you a one-time catch-up program.
  • If, during the first month of your lease, you find that you will be unable to pay, let the location manager know and immediately move out. This will stop all collection efforts.
Do you require that I have insurance on the items I’ve placed in storage?

No. You are responsible for maintaining insurance on all items that you have placed in storage. It is your choice whether or not you would like to carry insurance on the items in your unit.

Does my personal vehicle insurance cover my car, motorcycle, boat, trailer, RV, and construction equipment?

Yes. To store a vehicle on site, you must maintain personal insurance.

Do you hold auctions?

Unfortunately, from time to time we have no alternative but to conduct a public sale to satisfy a lien due to unpaid rent and the associated fees. All auctions are conducted online since we do not have an office on site.